Cancellation save

// src/journeys/cancellation-save.ts
import { days, hours, minutes } from "@hogsend/engine";
import { defineJourney, sendEmail } from "@hogsend/engine";
import { Events, Templates } from "./constants/index.js";

export const cancellationSave = defineJourney({
  meta: {
    id: "cancellation-save",
    name: "Conversion — cancellation save",
    enabled: true,
    trigger: { event: Events.SUBSCRIPTION_CANCEL_REQUESTED },
    entryLimit: "once_per_period",
    entryPeriod: days(90), // one save attempt per quarter
    suppress: hours(12),
    // The awaited answer event is deliberately NOT here — one event, one role.
    exitOn: [{ event: Events.SUBSCRIPTION_REACTIVATED }],
  },

  run: async (user, ctx) => {
    // Ask why. Three semantic links share one answer slot — first answer wins.
    await sendEmail({
      to: user.email,
      userId: user.id,
      journeyStateId: user.stateId,
      template: Templates.CANCEL_REASON_SURVEY, // "cancel/reason-survey"
      subject: "Before you go — one question",
      journeyName: user.journeyName,
    });

    const answer = await ctx.waitForEvent({
      event: Events.CANCEL_REASON_GIVEN,
      timeout: days(3),
      lookback: minutes(30), // covers an answer landing in the send→wait gap
      label: "await-reason",
    });
    if (answer.timedOut) return; // no answer — let the cancellation stand

    if (!(await ctx.guard.isSubscribed())) return;

    const reason = answer.properties?.reason;

    if (reason === "price") {
      await sendEmail({
        to: user.email,
        userId: user.id,
        journeyStateId: user.stateId,
        template: Templates.CANCEL_DISCOUNT_OFFER, // "cancel/discount-offer"
        subject: "Stay for 30% less",
        journeyName: user.journeyName,
      });
      return;
    }

    if (reason === "missing_feature") {
      // Route a human in — scalars only; the alert task resolves identity
      // server-side from the contacts row, never from event properties.
      await ctx.trigger({
        event: Events.CANCEL_SAVE_ESCALATED,
        userId: user.id,
        userEmail: user.email,
        properties: { reason: "missing_feature", source: "cancel-survey" },
      });
      await sendEmail({
        to: user.email,
        userId: user.id,
        journeyStateId: user.stateId,
        template: Templates.CANCEL_ROADMAP, // "cancel/roadmap"
        subject: "What's coming — and a person to talk to",
        journeyName: user.journeyName,
      });
      return;
    }

    // "not_using" — a pause keeps the account where a refund doesn't.
    await sendEmail({
      to: user.email,
      userId: user.id,
      journeyStateId: user.stateId,
      template: Templates.CANCEL_PAUSE_OFFER, // "cancel/pause-offer"
      subject: "Pause instead — keep your data and your rate",
      journeyName: user.journeyName,
    });
  },
});

// src/emails/cancel/reason-survey.tsx (the answer row)
import { EmailAction, HOSTED_ANSWER_HREF } from "@hogsend/email";
import { Events } from "../../journeys/constants/index.js";

<Section className="my-6 text-center">
  <EmailAction
    event={Events.CANCEL_REASON_GIVEN}
    properties={{ reason: "price" }}
    href={HOSTED_ANSWER_HREF}
    className="mx-1 inline-block rounded-lg border px-5 py-2"
  >
    It costs too much
  </EmailAction>
  <EmailAction
    event={Events.CANCEL_REASON_GIVEN}
    properties={{ reason: "missing_feature" }}
    href={HOSTED_ANSWER_HREF}
    className="mx-1 inline-block rounded-lg border px-5 py-2"
  >
    It's missing something I need
  </EmailAction>
  <EmailAction
    event={Events.CANCEL_REASON_GIVEN}
    properties={{ reason: "not_using" }}
    href={HOSTED_ANSWER_HREF}
    className="mx-1 inline-block rounded-lg border px-5 py-2"
  >
    I'm not using it enough
  </EmailAction>
</Section>

// src/journeys/constants/index.ts
export const Events = {
  SUBSCRIPTION_CANCEL_REQUESTED: "subscription.cancel_requested",
  SUBSCRIPTION_REACTIVATED: "subscription.reactivated",
  CANCEL_REASON_GIVEN: "cancel.reason_given",
  CANCEL_SAVE_ESCALATED: "cancel.save_escalated",
} as const;

export const Templates = {
  CANCEL_REASON_SURVEY: "cancel/reason-survey",
  CANCEL_DISCOUNT_OFFER: "cancel/discount-offer",
  CANCEL_ROADMAP: "cancel/roadmap",
  CANCEL_PAUSE_OFFER: "cancel/pause-offer",
} as const;